Privacy Policy

Table of Contents

Privacy Policy

 

Website: www.projpro.com.au

Entity: ProjPro Pty Ltd ("ProjPro", "we", "us", or "our")

 

Overview

ProjPro is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

Information We Collect

We collect personal information necessary for our business functions and activities. Depending on your interactions with us, this may include:

    • Contact & Identity Data: Full name, business/company name, email address, phone number, physical or postal address.
    • Account & Profile Data: Account login details, passwords, and preferences.
    • Transaction Data: Billing information, payment details, purchase history, and service requests.
    • Technical & Usage Data: IP address, browser type, operating system, page response times, referring web addresses, and site usage metrics collected via cookies and analytics engines.

How We Collect Personal Information

We collect personal information directly from you when you:

    • Register on our website or create an account.
    • Fill out contact forms, subscribe to newsletters, or request services.
    • Interact with our customer support or submit enquiries.
    • Use our site, where automated technologies (e.g., cookies) gather usage data.

Where reasonable and practicable, we collect information directly from you. 

Purpose of Collection, Use, and Disclosure

We collect, hold, use, and disclose your personal information for the following purposes:

    • Delivering, operating, and maintaining our website, products, and services.
    • Managing accounts, processing transactions, and issuing invoices.
    • Communicating updates, responding to queries, and providing technical support.
    • Marketing, promotional communications, and market research (you may opt out at any time).
    • Meeting legal, regulatory, and audit obligations.

Disclosure to Third Parties & Overseas Recipients

We do not sell or rent your personal information to third parties. We may disclose personal information to:

    • Third-party service providers (e.g., IT hosts, payment gateways, cloud infrastructure providers, analytics partners) operating under strict confidentiality terms.
    • Professional advisors (e.g., auditors, legal practitioners, accountants).
    • Regulatory bodies or law enforcement authorities where required or authorized by Australian law.

If we transfer personal information to overseas service providers (such as cloud servers hosted outside Australia), we take reasonable steps to ensure that external recipients process personal data in compliance with the APPs.

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of ProjPro, www.projpro.com.au, its customers or third parties.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

Data Security

ProjPro is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information are carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Accessing and Correcting Your Information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at privacy@projpro.com.au

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember preferences, analyze traffic, and enhance performance. You can disable or modify cookies through your browser settings, though doing so may limit access to specific features of our website. 

When you come to our website (www.projpro.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

 

Third Party Sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that ProjPro is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

Complaints and Contact Information

If you have questions, concerns, or wish to make a complaint regarding a breach of this Privacy Policy or the APPs, please contact us at:

We take complaints very seriously and will respond shortly after receiving written notice of your complaint.